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Troubleshooting2014-07-11T14:01:23+00:00

Troubleshooting FAQ

We’re to help you troubleshoot some common grilling problems.

My burner makes a popping or motor boat noise and doesn’t get as hot as usual. What could be wrong?

If you have the original ceramic burner, there is likely a crack in the ceramic, and the burner needs to be replaced. You can order the part by calling TEC directly at 800-331-0097 (Option 1).

If you own a grill from the Sterling FR, Sterling G FR, or Cherokee FR series and the perforated metal on the top of the burners (underneath the glass panel) has deteriorated, the burner will need to be replaced. You can order a new burner by calling us at 800-331-0097 (Option 1). If the perforated metal has not deteriorated, tighten the twelve bolts located around the perimeter of the burner head.

Why won’t my grill get hot?

LP Gas Grills: If you have just changed your gas cylinder and find that it will not get hot, you’ve probably activated the excess flow valve (safety mechanism) built into the tank valve. Click here for video instructions for how to deactivate the excess flow valve. If you continue to have problems reaching higher temperatures, check to see if there is an obstruction in the orifice of your control valve. Click here for instructions on how to clean your orifice. If this does not fix the problem, you have a defective regulator that needs to be replaced with a TEC-certified part.

Natural Gas Grills: Check to see if there an obstruction in the orifice of your control valve. If you continue to have problems after cleaning your orifice, contact your gas supply company to determine whether you have sufficient gas pressure or if your regulator is defective.

Why won’t my burner light?

When a burner(s) will not light, you either have an igniter problem or a gas pressure problem.

If you have just changed your LP gas cylinder, you’ve probably activated the excess flow valve (safety mechanism) built into the tank valve. Click here. for video instructions on how to deactivate the excess flow valve.

If your burner will light with a match, you have an ignition problem

  • Replace the battery in the igniter and try lighting again
  • If your burner still will not light, check to see if the wire that connects the igniter to the electrode (mounted to the burner) has come unplugged or is loose. The igniter wire is located behind the control panel of the grill and can be accessed through the ventilation opening beneath the control panels. Make sure that the wire is firmly attached to the electrode on one end and the igniter on the other. Try lighting again
  • If your burner(s) still will not light, replace the electrode mounted to each that will not light. However, if you can light all of your burners with a match but none with the ignition system, you need to replace your igniter.

    If one or more of your burners will not light with a match, you have a gas pressure problem

  • Reset the excess flow valve in the LP gas cylinder. Instructional video here. Try lighting your grill. For natural gas grills, move to the next step.
  • If your burner(s) still will not light, check to see if there is an obstruction in the orifice of the control valve. Try lighting it again.
  • If your grill still won’t light, you have a defective regulator and need to replace it with a TEC-certified part. For replacement parts, call TEC directly at 800-331-0097 (Option 1).
  • Natural Gas: contact your gas supply company to determine whether you have sufficient gas pressure or if your regulator is defective.
Why does my regulator have frost in it?

This is typically a sign that the tank has been overfilled. Turn the tank off immediately, and contact the gas provider for help.