Have a question about your TEC Grill? This is the place to start. Browse our FAQ section or download our product manuals.
All of our grills are manufactured in America, right here in Columbia, South Carolina. Give us a call if you happen to be in town – we’d love to see you!
You can locate a dealer here.
The serial number of your grill begins with an abbreviation of your grill model.
The location of your serial number depends on your grill model.
Yes. You can register it here.
TEC sells all of these items. We're in the process of making them available for online purchase, but in the meantime, give us a call at 800-331-0097 (Option 1) and one of our helpful staff will be glad to assist you.
Unfortunately, the new style burners will not fit into our original grills with ceramic burners.
Yes, we’d love to help you replace your old grill with a TEC in your current cutout size! Contact customer service at 1-800-331-0097 (Option 1)
Of course, conversion kits for all of our grills are available; give us a call at 800-331-0097 (Option 1) to speak with one of our knowledgeable staff.
The radiant glass panels, located beneath the cooking grates, incinerate food drippings and debris and prevent them from falling though the grates into the interior of the grill. These panels are designed to withstand temperatures of up to 1200º F; however, food debris and ash that accumulate may cause the panels to overheat and crack. It is important to clean your cooking surface regularly following the simple burn off procedure listed below.
You may also wipe the class with a dry or damp cloth as well as the cooking grates although this is not necessary. We recommend that you do not remove the glass panels to clean them.
After you have scraped the ash off of the glass panels and wiped them with a damp cloth, you may wish to do additional cleaning of the glass using a ceramic cleaning cream. The following are the creams approved by the glass manufacture:
Important: Do not use abrasive sponges or scouring pads of any type. Do not use corrosive cleaners such as oven sprays, stain removers, or cleaners containing chlorine or ammonia.
Do not leave objects on the grill, such as iron and non-stainless steels, that will cause oxidation, discoloration, or surface rust of the stainless. This is not covered under your warranty.To preserve the appearance and ensure the long life of your grill, it is important that you clean it regularly. We recommend that you wipe down the exterior of your grill after each use. Some household cleaning products are not suitable for stainless steel. Be sure to read the label before using any cleaning product. Ammonia-based glass cleaners such as Windex work well on stainless steel to remove grease and splatter. Commercially available stainless steel cleaners can also be used to clean and polish the exterior surfaces. Do not use metallic abrasives and always rub in the direction of the grain.
When you first begin using your grill, you will notice that the interior components such as the trim panels, warming rack, and inside surface of the hood, that are exposed to the intense heat from the burners will begin to oxidize and discolor. This oxidation is normal and cannot be cleaned off. However, the interior trim panels and warming rack can be easily removed if you wish to wash away the grease and splatter that accumulate during grilling.
The majority of food drippings generated during grilling are incinerated into ash when cooking on the high fire setting. However, when smoking, roasting or barbequing on low, drippings and debris burn off slowly, and some grease may even reach the drip tray. Clean your drip tray regularly and always check before burn off to make sure that it is clean in order to avoid a grease fire.
TEC uses 304 stainless steel because it is one of the most corrosive-resistant grades of stainless available. However, 304 is not corrosion proof. The best grades of stainless steel will degrade when exposed to intense heat. In high-temperature applications such as burners and cooking grates, 304 stainless will extend the life of the component, but it will not prevent it from ultimately being replaced. The oxidation that initially occurs actually acts as a barrier to future oxidation, slowing down the degradation process but not stopping it. Consequently, the deterioration resulting from oxidation due to intense heat is unavoidable and part of the normal wear and tear of a grill.It is difficult to predict the operational lifespan of the components in a grilling system that are exposed to intense heat as it is obviously determined by the frequency of use. During grilling, cooking grates are also exposed to the corrosive effect of the fatty acids from food drippings, as well as salt and marinades. However, under normal household use (twice a week), if a grill is properly maintained, burners and cooking grates typically remain operational for many years.
We’re to help you troubleshoot some common grilling problems.
If you have the original ceramic burner, there is likely a crack in the ceramic, and the burner needs to be replaced. You can order the part by calling TEC directly at 800-331-0097 (Option 1).
If you own a grill from the Sterling FR, Sterling G FR, or Cherokee FR series and the perforated metal on the top of the burners (underneath the glass panel) has deteriorated, the burner will need to be replaced. You can order a new burner by calling us at 800-331-0097 (Option 1). If the perforated metal has not deteriorated, tighten the twelve bolts located around the perimeter of the burner head.
LP Gas Grills: If you have just changed your gas cylinder and find that it will not get hot, you’ve probably activated the excess flow valve (safety mechanism) built into the tank valve. Click here for video instructions for how to deactivate the excess flow valve. If you continue to have problems reaching higher temperatures, check to see if there is an obstruction in the orifice of your control valve. Click here for instructions on how to clean your orifice. If this does not fix the problem, you have a defective regulator that needs to be replaced with a TEC-certified part.
Natural Gas Grills: Check to see if there an obstruction in the orifice of your control valve. If you continue to have problems after cleaning your orifice, contact your gas supply company to determine whether you have sufficient gas pressure or if your regulator is defective.
When a burner(s) will not light, you either have an igniter problem or a gas pressure problem.
If you have just changed your LP gas cylinder, you’ve probably activated the excess flow valve (safety mechanism) built into the tank valve. Click here. for video instructions on how to deactivate the excess flow valve.
If your burner will light with a match, you have an ignition problem
If one or more of your burners will not light with a match, you have a gas pressure problem
This is typically a sign that the tank has been overfilled. Turn the tank off immediately, and contact the gas provider for help.
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